Troubleshooting

Learn how to resolve skylight issues easily.

• Where can I find the model number to my skylight, sun tunnel, or roof window?
• What happens when I register my remote control?
• Why do I see clouding or fogging between the panes of glass on my skylight?
• What happens if I reset my remote control?
• How do I order a replacement part?
• How do I reset an older model of KLI 110 remote?
• How can I contact technical support?
• How can I contact customer service?
• Are the cladding parts of a VELUX skylight replaceable?
• Who do I contact for repairs?