Why isn't my VELUX Solar Fresh Air Skylight operating?

There are a couple reasons why your skylight may not be operating: first, check to see that the power switch on the skylight is turned on. Next, make sure the skylight is registered to the remote control you're using. If your skylight is on and registered to your remote control but you're still having issues, please contact one of our customer service representatives directly at 1-800-888-3589.